Users may cancel their loan application any time before the loan amount is disbursed.
Cancellation requests can be raised through the app or registered customer support channels.
Once the loan amount is disbursed, cancellation of the loan is not permitted.
2. Fees & Refund Eligibility
No charges or fees shall be collected from the borrower before loan disbursal, except where expressly permitted under applicable law.
BIf any amount is collected prior to disbursal and the loan is cancelled or not disbursed, such amount shall be refunded to the borrower, subject to applicable terms.
No refunds shall be applicable once the loan amount has been disbursed.
3. Loan Foreclosure / Prepayment
Borrowers may prepay or foreclose their loan at any time, as per the terms of the loan agreement
Any applicable foreclosure or prepayment charges shall be clearly disclosed in the Key Fact Statement (KFS) and loan agreement.
Interest accrued and charges already applied shall not be refunded.
4. Refund Process
Approved refunds, if applicable, shall be credited to the borrower’s bank account through the original mode of payment.
Borrowers may be required to provide transaction or bank details to process the refund.
5. Refund Timelines
Refunds, where applicable, shall be processed within 7–10 business days from the date of approval.
The time taken for the amount to reflect in the borrower’s account may vary depending on the bank or payment service provider.
6. Lending & Partnership Disclosure
Loans are offered and serviced by RBI-registered NBFCs/Banks.
The app acts as a Lending Service Provider (LSP) facilitating loan origination, servicing, and customer support.
All loan terms, fees, interest rates, and charges are transparently disclosed to the borrower before loan acceptance in the Key Fact Statement (KFS).
7. Contact & Grievance Redressal Disclosure
For cancellation, refunds, or loan-related concerns, borrowers may contact:
